Privacy Policy

At The Kind Bear, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase. By using our website, you consent to the practices described in this policy.

We collect the following types of information when you visit our website or make a purchase:

• Personal Identification Information: This includes your name, email address, phone number, shipping address, and payment information, which we collect when you create an account or make a purchase.
• Non-personal Identification Information: This includes data about your device and how you interact with our website, such as IP address, browser type, and browsing behaviour, collected through cookies and tracking technologies.
• Payment Information: We do not store your credit card details. Payment information is processed securely through third-party payment processors like PayPal, Stripe, etc.

We use the information we collect to provide you with the best shopping experience and to communicate with you about your orders. Specifically, we may use your information for the following purposes:

• To process and fulfill your orders, including payment and shipping.
• To communicate with you regarding your orders, returns, exchanges, and other customer service matters.
• To send you order updates, promotional emails, and newsletters (with your consent).
• To personalize your shopping experience and improve the functionality of our website.
• To comply with legal obligations and resolve any disputes.

We implement a variety of security measures to protect your personal information, including:

• Secure Socket Layer (SSL) Encryption: We use SSL encryption to protect sensitive data, such as payment information, during transmission.
• Payment Security: We use trusted third-party payment gateways to process payments securely. We do not store your credit card details on our servers.
• Data Retention: We retain your personal information for as long as necessary to complete transactions or comply with legal requirements.

While we take reasonable measures to protect your information, please be aware that no method of data transmission or storage can be guaranteed to be 100% secure. We encourage you to take steps to protect your account and personal information as well.

We use cookies and other tracking technologies (such as web beacons) to enhance your experience on our website, analyze site traffic, and provide personalized content. Cookies are small files stored on your device that allow us to recognize your preferences and improve your browsing experience.

You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our website.

We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist with payment processing, shipping, email communication, and website analytics. These providers are required to protect your information and use it only for the purposes for which it was shared.
• Legal Requirements: We may disclose your information if required by law or to protect our rights, comply with a legal process, or enforce our terms and conditions.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

You have the following rights regarding your personal information:

• Access and Update: You can access, review, and update your personal information by logging into your account or contacting us directly.
• Opt-Out: If you no longer wish to receive promotional emails, you can unsubscribe by following the instructions in the email or contacting us.
• Data Deletion: You may request to have your personal information deleted by contacting us, subject to certain legal obligations we may have to retain the data.

Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Our website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information as soon as possible.

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.

If you have any questions or concerns about this Privacy Policy or how your personal information is handled, please contact us at:

The Kind Bear
Email: alice@thekindbear.co.uk

By using our website, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your personal information as outlined above.