Terms and Conditions

Welcome to The Kind Bear! By using our website and making a purchase, you agree to the following terms and conditions. Please read them carefully before placing an order.

• Business Name: The Kind Bear
• Website: www.thekindbear.co.uk
• Contact Information: alice@thekindbear.co.uk

These terms and conditions govern your use of our website and your purchase of products. We reserve the right to update or modify these terms at any time without notice, so please review them periodically.

• All orders placed on our website are subject to acceptance and availability.
• We accept payment through debit card, credit card. Payment is processed securely at the time of purchase.
• Once an order is placed, you will receive an order confirmation email. This does not constitute acceptance of your order. Acceptance occurs when your order is dispatched.

• Prices are listed in Pound Sterling and include applicable taxes unless otherwise stated.
• We reserve the right to change our prices at any time without notice.
• While we make every effort to keep product availability updated, items may occasionally be out of stock. If an item is unavailable, we will notify you and offer a refund or an alternative.

• We ship to United Kingdom.
• Shipping costs are calculated at checkout based on the delivery address and chosen shipping method.
• Orders will be processed within 3-5 business days. Delivery times are estimates and are not guaranteed. Please note that delivery may be affected by factors outside of our control, such as customs delays or postal service disruptions.
• Once your order has shipped, you will receive a tracking number (if applicable).

• Please refer to our Returns & Exchanges Policy for details on how to return items and request a refund.
• Items must be returned in their original condition with all tags attached, and returns must be requested within 30 days of receiving your order.
• Refunds will be issued to the original payment method once the return is processed. Please allow up to 5-10 business days for the refund to appear.

• We currently do not accept exchanges. However, please watch this space for updates as we plan to offer this service in the future.

• If you receive a damaged or faulty item, please contact us within 7 days of receiving your order. We will provide instructions for returning the item and offer a full refund or replacement.

• We take your privacy seriously and are committed to protecting your personal information. Please refer to our Privacy Policy for information on how we collect, use, and protect your data.
• By placing an order, you consent to the collection and use of your personal information as outlined in our Privacy Policy.

• All content on our website, including logos, images, product descriptions, and text, is the property of The Kind Bear and is protected by copyright laws.
• You may not copy, reproduce, or use any content from our website without prior written consent.

• The Kind Bear is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
• Our liability is limited to the amount you paid for the product(s) in question.

• These terms and conditions are governed by the laws of the United Kingdom, and any disputes will be resolved under the jurisdiction of the courts in the United Kingdom.

• We reserve the right to amend or update these terms and conditions at any time. Any changes will be posted on this page, and the revised terms will take effect immediately upon posting.

• If you have any questions or concerns about these terms and conditions, please contact us at alice@thekindbear.co.uk

Please Note: By using our website and placing an order, you agree to these terms and conditions. If you do not agree, please do not use our website.